Refund policy

EXCHANGE POLICY

We price our jewelry as low as we possibly can. To keep our prices that competitive, we offer exchanges only. We do not offer refunds or returns for money back.

You have 7 days from the day your item is delivered to request an exchange for another item on our site or in-store. Requests made after 7 days cannot be accepted.

CONDITION REQUIREMENTS

To be eligible for an exchange, your item must be unworn and unused, in the same condition you received it, with all tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Any item that shows signs of wear, scratches, resizing, alteration, or damage caused after delivery will not be accepted for exchange and will be sent back to you.

HOW TO START AN EXCHANGE

Email us at alljewelzatl@gmail.com within 7 days of delivery with your order number and the item you would like instead. We will confirm your exchange and send you instructions on how and where to send your item.

Items sent back to us without first requesting an exchange will not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If your item is defective, damaged, or is not the item you ordered, contact us immediately at alljewelzatl@gmail.com so we can make it right.

FINAL SALE ITEMS

The following cannot be exchanged:

- Custom, special order, and personalized items
- Sale and clearance items
- Gift cards

If you have any questions about your specific item, contact us at alljewelzatl@gmail.com before placing your order.